Política de reembolso

Return & Refund Policy

Damaged, defective, wrong or missing items

If your order arrives damaged, defective, incorrect or with parts missing, email us within 30 days of delivery with your order number and clear photos or a short video of the item and the packaging. We will send a refund or a replacement. You do not need to send the item back.

Orders that don't arrive

If your order has not arrived within the delivery time shown on the product page, or tracking has stopped updating, email us with your order number. We will trace it with the carrier, and if the parcel is lost we will refund or resend it.

Cancellations

You can cancel for a full refund until your order is dispatched. Email us as soon as possible. Once an order has been dispatched it can no longer be cancelled.

Change-of-mind returns

We don't accept returns for a change of mind, including an item you no longer want or a size or color ordered by mistake. Our products ship from fulfilment warehouses that cannot accept returns. Please check the dimensions and size guidance on the product page before ordering, and email us with any questions before you buy.

Made-to-order items

Some items, including the blankets in our Waffle Collection, are printed for your order. For these items, the terms below replace the cancellation, change-of-mind and 30-day terms above.

You can cancel for free any time before your item goes to print. For custom items, printing starts only after you approve your proof, so you can cancel for a full refund until then.
If your item arrives misprinted, defective or damaged, email us a photo within 14 days of delivery and we will reprint it or refund you.
We can't accept change-of-mind returns on made-to-order items.